Help Center – Everything You Need to Know Before Your Visit

Any Questions?
Maybe You’ll Find Your Answer Here!

Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

FAQs about the Liverpool Beatles Museum

Who founded the Liverpool Beatles Museum?

The museum was founded by Roag Best, the half-brother of the Beatles’ original drummer, Pete Best, and son of Neil Aspinall, the band’s road manager.

Where do the artifacts in the museum come from?

The collection was built over thirty years, with many of the pieces coming directly from the personal collections of Mona Best, Pete Best, and Neil Aspinall.

What is the significance of the museum’s location?

The museum is housed in a historic Grade II listed building on Mathew Street, a street central to the band’s history and home to the iconic Cavern Club.

How is the exhibition organized?

The exhibition is laid out across three floors, each dedicated to a distinct period of the band’s career from 1959-1970.

What is the best way to get to the museum?

The Liverpool Beatles Museum is centrally located and easily accessible via public transport, with the closest train stations being Moorfields and Liverpool Central.

How long does a visit typically take?

On average, visitors spend about 1.5 to 2 hours exploring the museum, though true enthusiasts may want to allow more time.

Do I need to book my tickets in advance?

It is highly recommended to book your tickets online in advance to secure your entry and avoid any queues on the day.

Can I take photographs inside the museum?

Yes, photography is permitted throughout the museum, allowing you to capture memories of your visit.

Is the museum wheelchair accessible?

Due to the historic nature of the building, there is currently no lift access and the museum is not fully wheelchair accessible.

Does the museum have a cafe or a place to eat?

There is no cafe on-site, but the museum is located in the heart of the Cavern Quarter, surrounded by numerous dining options.

Are guide and service animals allowed?

Yes, trained guide, hearing, and service animals are welcome to accompany their owners inside the museum.

Can I bring luggage or a bag with me?

While you can bring a bag, oversized luggage is not permitted inside the museum, and there is no on-site luggage storage.

Is there a gift shop at the museum?

Yes, the museum has an official gift shop that sells a wide range of exclusive merchandise and memorabilia.

Are audio guides available?

Yes, complimentary audio guides are provided with your ticket to enrich your experience and offer a detailed commentary on the exhibits.

Is the museum different from The Beatles Story museum?

Yes, the Liverpool Beatles Museum on Mathew Street is a separate attraction that houses a different collection from The Beatles Story museum at the Albert Dock.